Frequently Asked Questions

Everything you need to know about shopping with The Lost Co.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the specific product description or contact our team to learn more about coverage for your purchase.